Privacy Policy
Additional information
Phone: (414) 253-8010
Phoenix National Brokerage also serves as its EU Representative under Article 27 of the GDPR for data subjects and supervisory authorities in the European Union.
EU residents may contact Phoenix National Brokerage at the same address and contact information listed above for any GDPR-related inquiries.
4. How We Use Personal Data and Legal Bases (GDPR)
We process personal data only where we have a lawful basis.
| Purpose | Example Activities | Lawful Basis |
|---|---|---|
| Providing and improving the website | Contact forms, support requests, security monitoring | Legitimate interest (Art. 6(1)(f)) |
| Marketing and promotional communications | Sending newsletters and updates | Consent (Art. 6(1)(a)) |
| Customer support | Responding to inquiries, troubleshooting | Legitimate interest or contract performance (Art. 6(1)(f)/6(1)(b)) |
| Security and fraud prevention | Logging, IP monitoring, DDoS protection | Legitimate interest (Art. 6(1)(f)) |
| Compliance with legal obligations | Responding to lawful requests | Legal obligation (Art. 6(1)(c)) |
You may withdraw your consent at any time.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy.
| Data Category | Retention Period |
|---|---|
| Contact and inquiry data | Up to 24 months after last interaction |
| Marketing and consent records | Up to 24 months or until consent is withdrawn |
| Technical and analytics data | Up to 14 months |
| Legal/compliance data | As required by law |
When retention periods expire, personal data is securely deleted or anonymized.
7. International Data Transfers
Because we are located in the United States, personal data collected from EU/EEA users may be transferred outside the EEA.
We ensure adequate safeguards under Chapter V of GDPR, including:
- European Commission adequacy decisions (if applicable)
- Standard Contractual Clauses (SCCs)
- Additional security measures
You can request more information about these safeguards at info@phoenix3pl.com
8. Sharing of Personal Data
We do not sell personal information. We may share data with:
- Service providers who help us operate our website (e.g., hosting, analytics, security, email communications)
- Regulatory or legal authorities when required by law
- Professional advisers (e.g., legal or compliance consultants)
All third-party processors operate under legally binding agreements and GDPR Article 28 standards.
10. Verification & Authorized Agents (U.S.)
When a privacy rights request is submitted, we may verify your identity using information you previously provided (e.g., email confirmation or other verification methods).
If you are a California resident, you may authorize an agent to submit requests on your behalf. We require proof of the agent’s authorization and verification of your identity.
11. Automated Decision-Making
We do not use personal data for automated decision-making or profiling that produces legal or significant effects.
If this changes, we will update this policy and provide notice in advance.
12. Children’s Privacy
Our website and services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it promptly.
13. Security of Your Information
We use appropriate technical and organizational measures to protect personal data, including:
- SSL encryption
- Access controls and authentication
- Data minimization and secure storage
- Staff training on data protection
However, no system is entirely secure. We encourage users to protect their personal information when online.
EU residents may also lodge a complaint with their local data protection authority:
